We offer comprehensive Service Contracts and Service Level Agreements (SLA) for any business technology service or need. Each plan is designed and customized to meet the needs of your business and to fit with your corporate culture, schedule and business continuity plan.
At Miken, we understand the importance of documenting terms of service. We specifically define each level of service, including priorities, responsibilities, guarantees, and warranties. You can breathe easy knowing Miken is here to help you complete the agreement process.
SLA
When drafting up your SLA Miken will be taking the following items into consideration:
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Definition of Services
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What exact services will be preformed, what the services include, and how the services will be met?
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Performance Measurement
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What is the quality of performance needed?
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Problem Management
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How the problem you have will be managed, by whom, and to what extent.
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Customer Duties
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What duties you have as a customer to complete in order to have a successful service?
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Warranties
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What type of coverage do you have if something goes wrong after the service is completed?
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Disaster Recovery
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If a manmade or natural disaster occurs, what type of support do you have trying to recover?
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Termination of Agreement
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If the company I contract for my service fails to follow our agreement, what actions should be taken?
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