Since 1987, Miken Technologies has been at the forefront providing state-of-the-art technology and award-winning managed IT services to businesses across the St. Louis area and beyond.
Technology is at the very center of every business, and we take great pride in our abilities to service and help those businesses grow to their fullest potential.
Some of the questions we often get asked include:
How long is it until I can speak to someone about my problem?
We have a guaranteed 1 hour SLA to all of our Total Care Clients! So you will be hearing from a certified member of our team within 1 hour!
How long until my problem gets fixed?
Most (more than 85%) of our clients’ issues are handled at the help desk level, thereby improving response, remediation and “right back to work” extremely quick and efficient.
Do you have a large turn over in your technical department?
Our team loves what they do!! We have some of our technicians that have been with Miken for over 20 years!! Not to mention our extensive internal client management system that keeps track of all client service requests and subsequent solutions.
Are your technicians certified?
Absolutely! Each of our technicians and engineers are certified in various technologies and topics including A + Certifications, Windows Server and Desktop, Exchange, Office 365, SQL, firewalls, wireless technology, electronic document management and more.
How much experience does Miken Technologies have in servicing IT needs?
We currently have over 30 years of providing IT services to businesses in the St. Louis area and beyond. Our award-winning support, consulting, and IT services are next to none. In fact, we have several clients have been with Miken since the very beginning!!
Why should I hire Miken?
We have a proven track record of understanding business processes and creating IT solutions that work best for them and their budget. Rather than being a simple break-fix model, we ensure that your technology is consistently up and running, giving you a peace of mind and allowing you to focus on what you do best – running your business!